The UK's Premier Nationwide Kitchen Component Distributor 01302 888744

Privacy Policy

Here at MAK we take our responsibilities to protect your privacy very seriously and recognise our responsibility to handle, manage and secure your data appropriately and legally. We operate in compliance with the European General Data Protection Regulation (GDPR) and Data Protection Act 2018 (UK).

MAK is the Data Controller for the personal data we collect about our customers, prospective customers, employees, potential new employees and those enquiring about our products and services. We are also a Data Processor on behalf of our trade customers to allow us to deliver our products. This privacy notice explains what you can expect when MAK collects and processes your personal information.

Summary

• We keep to a minimum the information we hold about you.

• We use your data to provide our services to you, meet our legal obligations, improve our website and provide you with updates about our products and services.

• We delete your data when it is no longer needed for these things.

• We take security seriously.

• We do not record telephone calls.

• We will not sell your information.

• Your data will not be processed outside the EEA.

• We use website cookies.

• We are happy to answer your questions about any of this.

Want more detail?

To see more about how we use your personal data, read the notice or notices which apply best to your relationship with us:

• Visitors to our websites;

• People who use MAK products and services

• Prospective Clients

• Potential Employees

ICO registration

MAK is registered with the Information Commissioner's Office.

Your rights

You have the following rights regarding your privacy and your personal data:

• To be informed and understand how your data will be used, secured and managed.

• To access your personal data we hold about you and understand how we process it.

• To have your data kept accurate and up to date and to be disposed of securely when no longer required.

• In some circumstances, restrict our processing of your data, and or to request we erase your personal data where this is appropriate.

• To object to our processing or withdraw previously given consent.

Not all rights will apply to all processing, however if you want to exercise any of these rights, please just contact us. If you have concerns or a complaint about how we handle your data please contact us and we will try to resolve the issue. If you remain unhappy with how we have resolved your concern or complaint you have the right to contact the Information Commissioner's Office for an independent review.

Contact Us

If you have any questions or concerns about this Privacy Statement or how we handle your personal data please contact us

• MAK Distribution Ltd, Unit 4 Century Close, Kirk Sandall, Doncaster, DN3 1TR

• 01302 888744 (We do not record our calls)

• info@makdistribution.co.uk

Changes to this privacy notice

We keep our privacy notice under regular review.

We will ensure our staff respect your data and your privacy and when no longer required we will dispose of your data in a secure manner using recognised deletion and sanitisation techniques, cross cut shredding or appropriately vetted disposal contractors.

If you have particular security requirements, please contact us to discuss how we can support you.

Retention

Data about customers: duration of your relationship with us, then 7 years.

Financial data: is kept for a minimum 7 years or if it relates to a customer then the above retention will apply. Further detail on specific retention periods can be provided on request.

Third parties

We will not transfer your personal data to third parties for their use or purpose without your permission, except in the following circumstances:

• If required to by law or court order.

• If you do not pay your bills, we may choose to engage a third party to recover any money you owe us.

• However, we do have a small number of companies providing services to us and they may process your data on our behalf. These third parties may include: legal advisors, auditors, our website hosting services, PR Agencies, relevant suppliers to fulfil your order.

If you have any questions about the third-party companies we use, please contact us.  Visitors to our websites

What we hold

Using your information

Dealing with enquiries

If you have requested information via our website e.g. Our ‘Contact Us Page’, we will follow up on your enquiry and see if there is a way in which we can help you.

We keep a record of enquiries received, to help us plan our business strategy and check that we are offering what potential clients want. We may also use your contact details to inform you of related products or services you may be interested in, however you can opt out at any time.

GDPR Legal Basis for processing:

• Art. 6(a) Consent if you have asked us to provide you with information on a product and service and provided us with your details.

• Art 6(f) Legitimate interests of MAK to generate business by maintaining contacts, generating quotations and communicating with prospective clients regarding their requirements. If you have previously requested information we may send you information about related products and services we offer (marketing); however, you can object to this at any time and we will add you to our suppression list and cease sending you such marketing communications.

GDPR Legal Basis for processing:

• Art. 6(f): Legitimate interests where it is in the business interests of MAK to secure our IT infrastructure, improve the services we offer and gather data to aid business strategy planning.

People who use our Products and Services

What data we hold

As our customer we will hold the following information about you:

• Names, job roles and contact information of your employees

• Information about your business activities and in some cases necessary information about your clients/customers

• Information and documents about orders or enquiries, including communications with you

• Billing and payment information

Using your information

We use the information we hold about you and your business to provide the best service we can, to communicate with you regarding products or services we are providing or to inform you of other related products or services you may be interested in. We also use your information to bill you and keep track of payments.

GDPR Legal Basis for processing:

• Art. 6(a) Consent if you have asked us to provide you with information regarding our products and service via our website.

• Art. 6(b) Contractual requirement to fulfil our contracts with you and communicate with you regarding that contract.

• Art 6(f) Legitimate interests of MAK to generate business by maintaining contacts, generating quotations / designs and communicating with customers regarding their requirements and making you aware of other related products and services you may be interested in (marketing); however, you can object to this at any time and we will add you to our suppression list and cease sending you such marketing communications, you may still receive service communications. If the need arises we may also rely on legitimate interests for the recovery of unpaid debts.

Prospective Customers

What data we hold

If you contact us, we will hold the following information about you:

• Your name and contact information

• Information about your business activities

• Information about your enquiries, including communications with you

Using your information

Providing advice and information regarding our products and services

We use the information we hold about you and your business to provide the best service we can, to communicate with you regarding services you may be interested in and to inform you of other related products or services you may be interested in. GDPR Legal Basis for processing

• Art. 6(a) Consent if you have asked us to provide you with information regarding our products and services.

• Art 6(f) Legitimate interests of MAK to generate business by maintaining contacts, generating quotations/designs and communicating with prospective customers regarding their requirements. If you have previously requested information we may send you information about related products and services we offer; however, you can opt out at any time.

Dealing with enquiries

If you give us a ring or make contact by email, we will follow up on your enquiry and see if there is a way in which we can help you. We keep a record of enquiries received, to help us plan our business strategy and check that we are offering what potential customers want.

GDPR Legal Basis for processing

• Art 6(f) Legitimate interests of MAK to generate business by maintaining contacts, generating quotations/designs and communicating with prospective customers regarding their requirements. If you have previously requested information we may send you information about related products and services we offer, however you can object to this at any time and we will add you to our suppression list and cease sending you such marketing communications.

Potential Employees

What data we hold

If you contact us to apply for employment, we will hold the following information about you:

• Your name and contact information

• CV including: qualifications, education, previous experience, previous employers and your referees’ contact details, as well as anything else you choose to tell us.

Using your information

Considering your application for Employment

We will use your CV or any information you or a recruitment agency provide to us to consider you for employment. If you are unsuccessful we will retain this information for 6 months after the recruitment exercise has ended after which it will be securely destroyed. If you are employed the information will become part of your personnel file.

GDPR Legal Basis for processing

• Art. 6(a) Consent if you have applied for employment, we will use these to consider your application.

• Art 6(f) Legitimate interests of MAK to securely and fairly manage recruitment to ensure we employ the right people for our company and we will use your details to make the appropriate checks.

ID Vetting checks

If you are offered a job we will need to carry out verification checks on you. We retain identity verification information for as long as you are an employee.

GDPR Legal Basis for processing:

• Art. 6(a) Consent for external vetting checks.

• Art. 6(c): Legal obligation where we have to do this processing to comply with legal and regulatory obligations relating to your right to work in the UK.

• Art 6(f): Legitimate interests where it is in MAK’s interests to ensure prospective employees are appropriately vetted.